'download failed' in SFTP Log

[Joerg]

Hi,

we have a little problem with a customer who gets his files via SFTP from GA services. The SFTP log signals a 'Download failed' error. The customer says, that he've got all he needed and the download of the file is completed.

What can cause such log alert or how we can find the potential cause?

regards
Joerg

[Support_Jon]

Do you have a sample log entry you can provide the details on to aid us with further investigation?

Any insight as to what type of file, file size, etc. as well as what client they used to download it?

Thanks - Jon