I have a permanent license and my Gateway appears to be working okay and when I run the ./gagateway license I am getting expected license info but I am getting this error in the gagateway.log:
2018-11-30 03:42:58 PM INFO Refreshing license...
2018-11-30 03:42:58 PM ERROR Error refreshing license
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:625)
at com.linoma.gag.util.TrustingSSLProtocolSocketFactory.createSocket(Unknown Source)
at org.apache.commons.httpclient.HttpConnection.open(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at com.linoma.gag.license.ProductLicenseController.refreshLicense(Unknown Source)
at com.linoma.gag.license.ProductLicenseAPI.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.start(Unknown Source)
at com.linoma.gag.server.GatewayService.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.launcher.UnixLauncher.main(Unknown Source)
Any idea what is causing this?
GoA Gateway Error refreshing license
Post any question you may have in regards to GoAnywhere MFT and let our talented support staff and other users assist you.
If you need a quicker response, please create a support ticket via the customer portal my.goanywhere.com or contact our support team by email at [email protected].
If you need a quicker response, please create a support ticket via the customer portal my.goanywhere.com or contact our support team by email at [email protected].
-
- Support_Alisa Offline
- Posts: 13
- Joined: Thu Jul 26, 2018 2:03 pm
Re: GoA Gateway Error refreshing license
Hi atarrant,
Gateway will try to reach out to the licensing portal at startup. This error occurs if your server does not have direct access to the internet or cannot access our licensing portal. In order to remove this error, you can open outbound ports 443 and 80 for my.goanywhere.com on your firewall.
Gateway will try to reach out to the licensing portal at startup. This error occurs if your server does not have direct access to the internet or cannot access our licensing portal. In order to remove this error, you can open outbound ports 443 and 80 for my.goanywhere.com on your firewall.