GoAnywhere MFT End of Support Life Policy and Supported Versions

View some of the Frequently Asked Questions to our support staff. Included are some tips and tricks making this forum ideal for users getting started with GoAnywhere MFT. Note: Users can reply to existing topics but only our support staff can add new topics to this forum.
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Post by Support_Jake » Tue Apr 05, 2022 10:30 am
Please review the GoAnywhere End of Life (EOL) and Support Life Policy described on our website. Technical support is provided in accordance with the policy.

Can I get support after my version has entered the EOSL?

  • If you have a current Maintenance and Support plan, you will still receive limited/minimal support at the discretion of the Fortra Support team, however, Fortra will no longer release maintenance builds or "patches" for that version.
  • It is highly recommended that you upgrade to the latest version, as many "fixes" and new features are related to security and performance.
  • When you have an active Maintenance and Support Plan, you can update to the next version for free.
  • To view version history and download the latest version, log in to the Customer Portal. Be sure to read the version history and upgrade instructions before upgrading the product. For complex installations, contact us to ask about our Product Upgrade Service to help with the upgrade.
When does the EOSL Cycle start for my version?

The EOSL Cycle begins when the next major version is released. Every major version has an approximate lifespan of 2 years.


The table below provides the following information:

1. Product Name
2. Version
3. Current Support Level - Described in full detail via our GoAnywhere End of Life (EOL) and Support Life Policy
4. Release Date
5. EOSL Start Date - EOSL is entered when the next major version is released.
6. General Support End Date - Fortra will continue to provide General Support for all Cases at all Severity Levels for 12 months following EOSL start date. The General Support period is the period immediately following EOSL.
7. Partial Support End Date - Fortra provides "Partial Support" for 6 months following the General Support Period.

GoAnywhere MFT/Gateway Supported Versions and EOSL Dates
Product Name Version Current Support Level Release Date EOSL Start Date General Support End Date Partial Support End Date
MFT 7.4.x Full 11/15/2023 TBD TBD TBD
MFT 7.3.x General 8/2/2023 11/15/2023 11/15/2024 5/15/2025
MFT 7.2.x General 4/27/2023 8/2/2023 8/2/2024 2/2/2025
MFT 7.1.x General 12/5/2022 4/27/2023 4/27/2024 10/27/2024
MFT 7.0.x and Prior* EOSL 4/18/2022 12/5/2022 3/9/2023 3/9/2023
Gateway 3.1.x Full 5/22/2023 TBD TBD TBD
Gateway 3.0.x General 12/5/2022 5/22/2023 5/22/2024 11/22/2024
Gateway 2.9.x General 4/8/2022 12/5/2022 12/5/2023 6/5/2024
Gateway 2.8.x and Prior* EOSL 4/20/2020 4/8/2022 2/1/2023 2/1/2023

*For security reasons, GoAnywhere MFT versions prior to 7.1.X are End of Support Life. Customers are recommended to install/upgrade GoAnywhere MFT to version 7.4.1 or newer to take advantage of our latest security patches.
Jacob Przybysz
Associate Support Manager
+1 402.944.4242 Image fortra.com
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