I've created a new Admin user but they cannot log on.
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If you need a quicker response, please create a support ticket via the customer portal my.goanywhere.com or contact our support team by email at [email protected].
2 posts
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- Posts: 13
- Joined: Mon Jan 07, 2013 9:55 am
I've created a new admin user but they cannot log on
"Invalid user name and/or password"
"Invalid user name and/or password"
- Support Specialist
- Posts: 590
- Joined: Tue Jul 17, 2012 2:12 pm
- Location: Phoenix, AZ
-
Rob,
Review how the user is authenticated. Make sure you have the correct Login Method assigned to the user and that the login method has been tested against the server. If that test goes through, then the UserID (Admin or Web User) must match the UserID in Active Directory or LDAP.
If they are authenticated against GoAnywhere, then make sure they are enabled and try again with the correct password.
Review how the user is authenticated. Make sure you have the correct Login Method assigned to the user and that the login method has been tested against the server. If that test goes through, then the UserID (Admin or Web User) must match the UserID in Active Directory or LDAP.
If they are authenticated against GoAnywhere, then make sure they are enabled and try again with the correct password.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
2 posts
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