License in Limited Mode/An unexpected error has occured while refreshing license

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Support_Julie

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Support Specialist
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Joined: Thu Mar 05, 2009 3:49 pm
Location: Ashland, NE USA

Post by Support_Julie » Fri Aug 27, 2021 1:00 pm
Question:
I am encountering an issue when I refresh my license saying that it's unable to reach online validation services. GoAnywhere is running in 'Limited Mode'. I also receive an unexpected error has occurred. How can i resolve this?

Answer:

Option 1:Import intermediary cert to Encryption > Key Management System > System Key Vault > Certificates > Import.

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Cert name can be any alias that does not currently exist but we recommend using DigiCert TLS RSA SHA256 2020 CA1 as the name.

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Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully.
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Option 2:
Enable SSL implicit trust via System > Security Settings > Validation > Allow Implicit Trust (SSL/TLS) = Yes. Save settings
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Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully
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Both of these changes do not require a restart of GoAnywhere.
Julie Rosenbaum
Sr Support Analyst
e. [email protected]
p. 1.800.949.4696
w. HelpSystems.com
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