License in Limited Mode/An unexpected error has occured while refreshing license

[Support_Julie]

Question:
I am encountering an issue when I refresh my license saying that it's unable to reach online validation services. GoAnywhere is running in 'Limited Mode'. I also receive an unexpected error has occurred. How can i resolve this?

Answer:

Option 1:Import intermediary cert to Encryption > Key Management System > System Key Vault > Certificates > Import.

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Cert name can be any alias that does not currently exist but we recommend using DigiCert TLS RSA SHA256 2020 CA1 as the name.

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Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully.

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Option 2:
Enable SSL implicit trust via System > Security Settings > Validation > Allow Implicit Trust (SSL/TLS) = Yes. Save settings

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Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully

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Both of these changes do not require a restart of GoAnywhere.