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Authentication is not by certificate so it would seem that GoAnywhere has still referencing the username somewhere? I've removed the user's folder under <install_path>/userdata/ and can find no other reference to the username on the file system but I still can't create the user.
I can't use a different username as it with authenticate with LDAP.
thanks in advance.
If you are authenticating Admin or Web Client users via LDAP and they are not appearing correctly, you should attempt to resync your LDAP login method. Once you have resynced, your users will update with the latest information from the LDAP server.
How to resync LDAP:
Navigate to Users > Login Methods
Select the cog wheel next to your LDAP server and click "Synchronize Now"
GoAnywhere will then display a list of status messages when the synchronize process is completed
Note:This is only applicable when synchronization is enable on the login method.