Scheduler Login As password issues

If you have a new question you’d like our support staff to post a response to, please visit our customer community, Data Security Insiders, to pose the question in our Discussion Boards. We have a thread “Ask Our Tech Experts” that our support team monitors on a regular basis, or you can start a new discussion where other GoAnywhere users and support staff can weigh in. Log in or create your new account at

If you need an immediate response, please create a support ticket or contact our support team by email at [email protected].
2 posts Page 1 of 1


Posts: 7
Joined: Mon Feb 16, 2015 9:41 pm

Post by abarry81 » Wed May 04, 2016 12:46 pm
We are creating schedules using an account with a very complex password, and when we create the schedule and try to save it, we get an error saying: "You must enter text with 20 or fewer characters."

This is only happening on IE, but when we use Chrome we do not have any issues using the account password. The problem is that we have admins that use only IE. We are using IE11 at our company. I searched the forums and did not find anything on this.



Support Specialist
Posts: 592
Joined: Tue Jul 17, 2012 2:12 pm
Location: Phoenix, AZ

Post by Support_Rick » Fri May 06, 2016 12:56 pm
Per the definition of Admin Password:

Passwords are case sensitive and can contain numbers and characters up to 20 characters.

I would assume the situation you are addressing is just comparing against the 1st 20 bytes of the password, where a value check on the other is stopping you at 20 bytes.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
2 posts Page 1 of 1