Users can not login via https, only via sftp

If you have a new question you’d like our support staff to post a response to, please visit our customer community, Data Security Insiders, to pose the question in our Discussion Boards. We have a thread “Ask Our Tech Experts” that our support team monitors on a regular basis, or you can start a new discussion where other GoAnywhere users and support staff can weigh in. Log in or create your new account at

If you need an immediate response, please create a support ticket or contact our support team by email at [email protected].
2 posts Page 1 of 1


Posts: 2
Joined: Wed Mar 30, 2016 8:48 am

Post by pawire » Wed Mar 30, 2016 8:56 am

I have added a couple of users which can login via the sftp command (with password or key). They cannot login via the web GUI. Only the administrator user can login via web. The error message in the log file is:

Login for user 'user1' failed for the following reason: Invalid user name Invalid user name

Do you have any hints?

Thank you,



Support Specialist
Posts: 592
Joined: Tue Jul 17, 2012 2:12 pm
Location: Phoenix, AZ

Post by Support_Rick » Thu Apr 14, 2016 5:58 pm

Make sure you are connecting utilizing the WEB USER account, not the ADMIN account.
Make sure the Web User ID has permissions to use the SECURE FOLDERS feature.
Make sure that the Web User ID has permissions to Upload/Download from the Secure Folders.

When you sign on via the Web User Panel, it should give you access to the Folders, just like through SFTP.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
2 posts Page 1 of 1