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Closed without indication

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  • Rocky Offline
  • Posts: 13
  • Joined: Wed Jan 25, 2012 10:38 am

Closed without indication

Post by Rocky »

Every so often we get FTP projects that fail. The only error is that the FTP session was closed without indication. What does this mean?

- Roc
  • Support_Rick Offline
  • Support Specialist
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Re: Closed without indication

Post by Support_Rick »

Roc,

This could be one of many reasons. Dropped line, server IPL, Router or Switch issue.
We have no way of determining that unless we get information from the Target Server.

-R
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
  • Rocky Offline
  • Posts: 13
  • Joined: Wed Jan 25, 2012 10:38 am

Re: Closed without indication

Post by Rocky »

Rick,
How would I go about finding out which of these many reasons was the one causing a specific failure?

- Roc
  • Support_Rick Offline
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Re: Closed without indication

Post by Support_Rick »

Get a detailed log from the Customer/Trading Partner indicating the reason for the dropped connection would be the best place to start.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
  • Rocky Offline
  • Posts: 13
  • Joined: Wed Jan 25, 2012 10:38 am

Re: Closed without indication

Post by Rocky »

Rick,
So just to be clear about this - you are saying that GoAnywhere could not possibly be at fault in such a situation, yes?
- Roc
  • Support_Rick Offline
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Re: Closed without indication

Post by Support_Rick »

Roc,

What I'm saying is .. there's no way, just from that message, to determine what the exact reason was for disconnecting.

What I will say (and my assumption is that you are trying to FTP a document to some Resource) is that, setting up your Resource to perform Retries with a Delay will usually keep these types of issues from happening.

On your CONNECTION Tab inside your FTP Resource, change your Retries to 5 and your Retry Interval to 20 or 30 or even 60. This means, when you get that error, it will wait "x" time then try again, picking up where it left off. If (after 5 retries) you're still having an issue during transfer, then there will be logged information in your Job Log that will give you more reasons as to why .. if you have the "DEBUG" enabled on the FTP Task you are executing.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
  • Support_Andy Offline
  • Posts: 8
  • Joined: Thu Feb 16, 2017 11:03 am

Re: Closed without indication

Post by Support_Andy »

The most common issue with FTP/S resources to fail with the "Closed without indication" is the resource is not set to passive and implicit.
Use passive mode on the resource
Use passive mode on the resource
use_passive_mode.jpg (23.67 KiB) Viewed 80289 times
Set to Implicit SSL on the resource
Set to Implicit SSL on the resource
implicit SSL.jpg (23.57 KiB) Viewed 80289 times
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