License in Limited Mode/An unexpected error has occured while refreshing license
View some of the Frequently Asked Questions to our support staff. Included are some tips and tricks making this forum ideal for users getting started with GoAnywhere MFT. Note: Users can reply to existing topics but only our support staff can add new topics to this forum.
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Support Specialist
- Posts: 91
- Joined: Thu Mar 05, 2009 3:49 pm
- Location: Ashland, NE USA
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Question:
I am encountering an issue when I refresh my license saying that it's unable to reach online validation services. GoAnywhere is running in 'Limited Mode'. I also receive an unexpected error has occurred. How can i resolve this?
Answer:
Option 1:Import intermediary cert to Encryption > Key Management System > System Key Vault > Certificates > Import.
Cert name can be any alias that does not currently exist but we recommend using DigiCert TLS RSA SHA256 2020 CA1 as the name.
Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully.
Option 2:
Enable SSL implicit trust via System > Security Settings > Validation > Allow Implicit Trust (SSL/TLS) = Yes. Save settings
Validate changes via Help > License > Refresh. If you do not receive an error here the changes were implemented successfully
Both of these changes do not require a restart of GoAnywhere.
I am encountering an issue when I refresh my license saying that it's unable to reach online validation services. GoAnywhere is running in 'Limited Mode'. I also receive an unexpected error has occurred. How can i resolve this?
Answer:
Option 1:Import intermediary cert to Encryption > Key Management System > System Key Vault > Certificates > Import.
64b60ff5-ee70-4a4a-8f60-35d6faf05d7e.jpg (17.39 KiB) Viewed 7603 times
Cert name can be any alias that does not currently exist but we recommend using DigiCert TLS RSA SHA256 2020 CA1 as the name.
1ffc4fea-e056-4749-8cf5-33a1245499e2.jpg (28.11 KiB) Viewed 7603 times
Capture.PNG (12.33 KiB) Viewed 7603 times
Enable SSL implicit trust via System > Security Settings > Validation > Allow Implicit Trust (SSL/TLS) = Yes. Save settings
873ded0b-57fa-420c-aada-b0d96d7676f5.jpg (6.82 KiB) Viewed 7603 times
Capture.PNG (12.33 KiB) Viewed 7603 times
Both of these changes do not require a restart of GoAnywhere.
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